Privacy Policy – Maa Air Ticket Centre Pvt Ltd
– www.airticketcentre.com
Introduction:
Maa Air Ticket Centre Pvt Ltd hereby known as
MATCPL recognizes the importance of privacy of its users and also of
maintaining confidentiality of the information provided by its users as a
responsible data controller and data processer.
This Privacy Policy provides for the practices
for handling and securing user's Personal Information (defined hereunder) by MATCPL
and its subsidiaries and affiliates.
This Privacy Policy is applicable to any
person (‘User’) who purchase, intend to purchase, or inquire about any
product(s) or service(s) made available by MATCPL through any of MATCPL
customer interface channels including its website, mobile site, mobile app
& offline channels including call centers and offices (collectively
referred herein as "Sales
Channels").
For the purpose of this Privacy Policy, wherever
the context so requires "you" or "your" shall mean User and
the term "we", "us", "our" shall mean MATCPL. For
the purpose of this Privacy Policy, Website means the website(s), mobile
site(s) and mobile app(s).
By using or accessing the Website or other
Sales Channels, the User hereby agrees with the terms of this Privacy Policy
and the contents herein. If you disagree with this Privacy Policy please do not
use or access our Website or other Sales Channels.
This Privacy Policy does not apply to any website(s),
mobile sites and mobile apps of third parties, even if their websites/products
are linked to our Website. User should take note that information and privacy
practices of MATCPL business partners, advertisers, sponsors or other sites to
which MATCPL provides hyperlink(s), may be materially different from this
Privacy Policy. Accordingly, it is recommended that you review the privacy
statements and policies of any such third parties with whom they interact.
This Privacy Policy is an integral part of
your User Agreement with MATCPL and all capitalized terms used, but not
otherwise defined herein, shall have the respective meanings as ascribed to
them in the User Agreement.
USERS OUTSIDE THE GEOGRAPHICAL LIMITS OF INDIA
Please note that the data shared with MATCPL shall
be primarily processed in India and such other jurisdictions where a third
party engaged by MATCPL may process the data on MATCPL behalf. By agreeing to
this policy, you are providing MATCPL with your explicit consent to process
your personal information for the purpose(s) defined in this policy. The data
protection regulations in India or such other jurisdictions mentioned above may
differ from those of your country of residence.
If you have any concerns in the processing
your data and wish to withdraw your consent, you may do so by writing to the
following email id: webres@airticketcentre.com. However, if such processing of data is
essential for us to be able to provide service to you, then we may not be able
to serve or confirm your bookings after your withdrawal of consent. For
instance, if you want to book any international holiday package in fixed
departures (group bookings), then certain personal information of yours like
contact details, gender, dietary preferences, choice of room with smoking
facility, any medical condition which may require specific attention or
facility etc. may have to be shared by us with our vendors in each city where
you will stay, and they may further process this information for making
suitable arrangements for you during the holiday. Such sharing and processing
of information may extend to the hotel where you will stay or the tour manager
who will be your guide during the travel.
A withdrawal of consent by you for us to
process your information may:
· severely inhibit our ability to serve you
properly and in such case, we may have to refuse the booking altogether, or
· unreasonably restrict us to service your
booking (if a booking is already made) which may further affect your trip or
may compel us to cancel your booking.
TYPE OF INFORMATION WE COLLECT AND ITS LEGAL
BASIS
The information as detailed below is collected
for us to be able to provide the services chosen by you and also to fulfill our
legal obligations as well as our obligations towards third parties as per our
User Agreement.
"Personal Information" of User shall include the information
shared by the User and collected by us for the following purposes:
Registration on the Website: Information which you provide while
subscribing to or registering on the Website, including but not limited to
information about your personal identity such as name, gender, marital status,
religion, age etc., your contact details such as your email address, postal
addresses, frequent flyer number, telephone (mobile or otherwise) and/or fax
numbers. The information may also include information such as your banking
details (including credit/debit card) and any other information relating to
your income and/or lifestyle; billing information payment history etc. (as
shared by you).
Other information: We many also collect some other
information and documents including but not limited to:
· Transactional history (other than banking
details) about your e-commerce activities, buying behavior.
· Your usernames, passwords, email addresses and
other security-related information used by you in relation to our Services.
· Data either created by you or by a third party
and which you wish to store on our servers such as image files, documents etc.
· Data available in public domain or received
from any third party including social media channels, including but not limited
to personal or non-personal information from your linked social media channels
(like name, email address, friend list, profile pictures or any other
information that is permitted to be received as per your account settings) as a
part of your account information.
· Information pertaining any other traveler(s)
for who you make a booking through your registered MATCPL account. In such
case, you must confirm and represent that each of the other traveler(s) for
whom a booking has been made, has agreed to have the information shared by you
disclosed to us and further be shared by us with the concerned service
provider(s).
· If you request MATCPL to provide visa related
services, then copies of your passport, bank statements, originals of the
filled in application forms, photographs, and any other information which may
be required by the respective embassy to process your visa application.
HOW WE USE YOUR PERSONAL INFORMATION:
The Personal Information collected maybe used
in the following manner:
While making a booking
While making a booking, we may use Personal
Information including, payment details which include cardholder name,
credit/debit card number (in encrypted form) with expiration date, banking
details, wallet details etc. as shared and allowed to be stored by you. We may
also use the information of travelers list as available in or linked with your
account. This information is presented to the User at the time of making a
booking to enable you to complete your bookings expeditiously.
We may also use your Personal Information for
several reasons including but not limited to:
· confirm your reservations with respective
service providers;
· keep you informed of the transaction status;
· send booking confirmations either via sms or
Whatsapp or any other messaging service;
· send any updates or changes to your
booking(s);
· allow our customer service to contact you, if
necessary;
· customize the content of our website, mobile
site and mobile app;
· request for reviews of products or services or
any other improvements;
· send verification message(s) or email(s);
· validate/authenticate your account and to
prevent any misuse or abuse.
· contact you on your birthday/anniversary to
offer a special gift or offer.
Surveys:
We value opinions and comments from our Users
and frequently conduct surveys, both online and offline. Participation in these
surveys is entirely optional. Typically, the information received is
aggregated, and used to make improvements to Website, other Sales Channels,
services and to develop appealing content, features and promotions for members
based on the results of the surveys. Identity of the survey participants is
anonymous unless otherwise stated in the survey.
Marketing Promotions, Research and Programs:
Marketing promotions, research and programs
help us to identify your preferences, develop programs and improve user
experience. MATCPL frequently sponsors promotions to give its Users the
opportunity to win great travel and travel related prizes. Personal Information
collected by us for such activities may include contact information and survey
questions. We use such Personal Information to notify contest winners and
survey information to develop promotions and product improvements. As a
registered User, you will also occasionally receive updates from us about fare
sales in your area, special offers, new MATCPL services, other noteworthy items
(like savings and benefits on airfares, hotel reservations, holiday packages,
car rentals and other travel services) and marketing programs.
In addition, you may look forward to receiving
periodic marketing emails, newsletters and exclusive promotions offering
special deals.
From time to time we may add or enhance
services available on the Website. To the extent these services are provided,
and used by you, we will use the Personal Information you provide to facilitate
the service(s) requested. For example, if you email us with a question, we will
use your email address, name, nature of the question, etc. to respond to your
question. We may also store such Personal Information to assist us in making
the Website the better and easier to use for our Users.
MATCPL may from time to time launch reward
programs by way of which users may stand to win travel related rewards or other
rewards. We may use your Personal Information to enroll you in the rewards
program and status of the same will be visible each time you log in to the
Website. Depending on the reward program, each time you win a reward, MATCPL may
share your Personal Information with a third party that will be responsible for
fulfilling the reward to you. You may however choose to opt out of such reward
programs by writing to us. For various purposes such as fraud detection, offering
bookings on credit etc., we at times may verify information of customers on
selective basis, including their credit information. Additionally, MATCPL
may share your Personal Information, anonymized and/ or aggregated data to a
third party that MATCPL may engage to perform certain tasks on its behalf,
including but not limited to payment processing, data hosting, data processing
and assessing credit worthiness for offering bookings on credit.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
MATCPL will retain your Personal Information
on its servers for as long as is reasonably necessary for the purposes listed
in this policy. In some circumstances we may retain your Personal Information
for longer periods of time, for instance where we are required to do so in
accordance with any legal, regulatory, tax or accounting requirements.
Where your personal data is no longer required
we will ensure it is either securely deleted or stored in a way which means it
will no longer be used by the business.
COOKIES AND SESSION DATA
Cookies:
MATCPL uses cookies to personalize your
experience on the Website and the advertisements that maybe displayed. MATCPL
use of cookies is similar to that of any other reputable online companies.
Cookies are small pieces of information that
are stored by your browser on your device's hard drive. Cookies allow us to
serve you better and more efficiently. Cookies also allow ease of access, by
logging you in without having to type your login name each time (only your
password is needed); we may also use such cookies to display any
advertisement(s) to you while you are on the Website or to send you offers (or
similar emails – provided you have not opted out of receiving such emails)
focusing on destinations which may be of your interest.
A cookie may also be placed by our advertising
servers, or third party advertising companies. Such cookies are used for
purposes of tracking the effectiveness of advertising served by us on any
website, and also to use aggregated statistics about your visits to the Website
in order to provide advertisements in the Website or any other website about
services that may be of potential interest to you. The third party advertising
companies or advertisement providers may also employ technology that is used to
measure the effectiveness of the advertisements. All such information is
anonymous. This anonymous information is collected through the use of a pixel
tag, which is an industry standard technology and is used by all major
websites. They may use this anonymous information about your visits to the
Website in order to provide advertisements about goods and services of
potential interest to you. No Personal Information is collected during this
process. The information so collected during this process, is anonymous, and
does not link online actions to a User
Most web browsers automatically accept
cookies. Of course, by changing the options on your web browser or using
certain software programs, you can control how and whether cookies will be
accepted by your browser. MATCPL supports your right to block any unwanted
Internet activity, especially that of unscrupulous websites. However, blocking MATCPL
cookies may disable certain features on the Website, and may hinder an
otherwise seamless experience to purchase or use certain services available on
the Website. Please note that it is possible to block cookie activity from
certain websites while permitting cookies from websites you trust.
Automatic Logging of Session Data:
Each time you access the Website your session
data gets logged. Session data may consist of various aspects like the IP
address, operating system and type of browser software being used and the
activities conducted by the User while on the Website. We collect session data
because it helps us analyze User’s choices, browsing pattern including the
frequency of visits and duration for which a User is logged on. It also helps
us diagnose problems with our servers and lets us better administer our
systems. The aforesaid information cannot identify any User personally.
However, it may be possible to determine a User's Internet Service Provider
(ISP), and the approximate geographic location of User's point of connectivity
through the above session data.
WITH WHOM YOUR PERSONAL INFORMATION IS SHARED
Service Providers and suppliers:
Your information shall be shared with the end
service providers like airlines, hotels, bus service providers, cab rental,
railways or any other suppliers who are responsible for fulfilling your
booking. You may note that while making a booking with MATCPL you authorize us
to share your information with the said service providers and suppliers. It is
pertinent to note that MATCPL does not authorize the end service provider to
use your information for any other purpose(s) except as may be for fulfilling
their part of service. However, how the said service providers/suppliers use
the information shared with them is beyond the purview and control of MATCPL as
they process Personal Information as independent data controllers, and hence we
cannot be made accountable for the same. You are therefore advised to review
the privacy policies of the respective service provider or supplier whose
services you choose to avail.
MATCPL does not sell or rent individual
customer names or other Personal Information of Users to third parties except
sharing of such information with our business / alliance partners or vendors
who are engaged by us for providing various referral services and for sharing
promotional and other benefits to our customers from time to time basis their
booking history with us.
COMPANIES IN THE SAME GROUP:
In the interests of improving personalization
and service efficiency, we may, under controlled and secure circumstances,
share your Personal Information with our affiliate or associate entities. This
will enable us to provide you with information about various products and
services, both leisure- and travel-related, which might interest you; or help
us address your questions and requests in relation to your bookings.
If the assets of MATCPL are acquired, our
customer information may also be transferred to the acquirer depending upon the
nature of such acquisition. In addition, as part of business
expansion/development/restructuring or for any other reason whatsoever, if we
decide to sell/transfer/assign our business, any part thereof, any of our
subsidiaries or any business units, then as part of such restructuring exercise
customer information including the Personal Information collected herein shall
be transferred accordingly.
DISCLOSURE OF INFORMATION
In addition to the circumstances described
above, MATCPL may disclose User's Personal Information if required to do
so:
· by law, required by any enforcement authority
for investigation, by court order or in reference to any legal process;
· to conduct our business;
· for regulatory, internal compliance and audit
exercise(s)
· to secure our systems; or
· to enforce or protect our rights or properties
of MATCPL or any or all of its affiliates, associates, employees, directors or
officers or when we have reason to believe that disclosing Personal Information
of User(s) is necessary to identify, contact or bring legal action against
someone who may be causing interference with our rights or properties, whether
intentionally or otherwise, or when anyone else could be harmed by such
activities.
Such disclosure and storage may take place
without your knowledge. In that case, we shall not be liable to you or any
third party for any damages howsoever arising from such disclosure and storage.
USER GENERATED CONTENT
MATCPL provides an option to its users to post
their experiences by way of reviews, ratings and general poll questions. The
customers also have an option of posting questions w.r.t a service offered by MATCPL
or post answers to questions raised by other users. MATCPL may also hire a
third party to contact you and gather feedback about your recent booking with
Four Aces. Though the participation in the feedback process is purely optional,
you may still receive emails, notifications (app, sms, Whatsapp or any other
messaging service) for you to share your review(s), answer questions posted by
other users or a. The reviews may be written or in a video format. The reviews
written or posted may also be visible on other travel or travel related
platforms.
The UGC that MATCPL collects may be of the
following kinds:
· Review and Ratings
· Question and Answers
· Crowd Source Data Collection (poll questions).
Each User who posts review or ratings,
Q&A, photographs shall have a profile, which other Users will be able to
access. Other Users may be able to view the number of trips, reviews written,
questions asked and answered and photographs posted.
HOW WE PROTECT YOUR PERSONAL INFORMATION?
All payments on the Website are secured. This
means all Personal Information you provide is transmitted using TLS (Transport
Layer Security) encryption. TSL is a proven coding system that lets your
browser automatically encrypt, or scramble, data before you send it to us.
Website has stringent security measures in place to protect the loss, misuse,
and alteration of the information under our control. Whenever you change or
access your account information, we offer the use of a secure server. Once your
information is in our possession we adhere to strict security guidelines,
protecting it against unauthorized access.
WITHDRAWAL OF CONSENT AND PERMISSION
You may withdraw your consent to submit any or
all Personal Information or decline to provide any permissions on its Website
as covered above at any time. In case, you choose to do so then your access to
the Website may be limited, or we might not be able to provide the services to
you. You may withdraw your consent by sending an email to webres@airticketcentre.com
YOUR RIGHTS QUA PERSONAL INFORMATION
You may access your Personal Information from
your user account with MATCPL. You may also correct your personal information
or delete such information (except some mandatory fields) from your user
account directly. If you don’t have such a user account, then you write
to webres@airticketcentre.com
ELIGIBILITY TO TRANSACT WITH MATCPL
You must atleast 18 years of age to transact
directly with MATCPL and also to consent to the processing of your personal
data.
CHANGES TO THE PRIVACY POLICY
We reserve the rights to revise the Privacy
Policy from time to time to suit various legal, business and customer
requirement. We will duly notify the users as may be necessary.
You may always submit concerns regarding this
Privacy Policy via email to us at webres@airticketcentre.com. MATCPL shall endeavor to respond to all
reasonable concerns and inquires.